Salesforce Administrator

Job Summary:

Leadership Institute seeks a skilled and experienced Salesforce Administrator. As a Salesforce Administrator, you will be responsible for managing and maintaining our Salesforce instance, ensuring its optimal functionality to support our contact management and marketing efforts. You will also play a key role in automating processes and building new functionalities within Salesforce. 

Salesforce Management:

• Administer and maintain our Salesforce instance, ensuring its smooth operation and adherence to best practices. 

• Customize Salesforce to meet the specific needs of our organization, including custom fields, objects, flows, and validation rules. 

• Manage user accounts, profiles, and permission sets, ensuring proper access controls and security measures. 

• Monitor data integrity, perform regular data cleanup, and import/export data as required. 

• Stay up-to-date with Salesforce releases, new features, and industry trends to maximize the platform's potential.

Automation and Workflow: 

• Identify opportunities for process automation and streamline existing workflows within Salesforce. 

• Develop and maintain automated processes, including workflow rules, process builder, and flows. 

• Design solutions and implement automation projects to improve efficiency and productivity.

Vendor Management: 

• Interface with vendors if necessary, such as Salesforce consultants or integration partners, to coordinate system enhancements, resolve issues, and ensure effective implementation. 

• Collaborate with internal teams and external partners to integrate Salesforce with other systems, such as HubSpot, Cvent, and other products.

Support and Training: 

• Provide user support and troubleshooting for Salesforce-related inquiries and issues. 

• Train new users on Salesforce functionality, best practices, and data entry guidelines. 

• Create and maintain documentation, including standard operating procedures and training materials, to facilitate user adoption and knowledge transfer.

New Salesforce roll-out: 

• Become familiar with our new Salesforce instance and the plans for future features. 

• Help guide plans for roll-out with staff. Including outlining staff training, communicating timelines of new features, and working within the tech department to problem solve any issues along the way.

Qualifications: 

• 3-5 years of experience working as a Salesforce administrator, engineer, or similar role. 

• Proven expertise in Salesforce administration, including configuration, customization, and security management. 

• Strong understanding of Salesforce automation tools (Workflow, Process Builder, Flows) and ability to develop and maintain automated processes. 

• Familiarity with integrating Salesforce with other systems, such as HubSpot and Cvent. Bonus if experienced in GoMeddo (Booker25), Conga Composer, or any robust form builder platform. 

• Solid understanding of data management best practices and experience with data import/export, data cleanup, and data integrity maintenance. 

• Excellent problem-solving skills and the ability to translate business requirements into technical solutions. 

• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. 

• Experience and comfort working in an agile environment. Bonus if experienced in Jira and Confluence. 

• Salesforce Administrator certification is highly desirable.

Salary $95,000-$120,000. Benefits include generous healthcare plan with dental and visual. Flexible hybrid work style.