Technology Fellow, IT Operations

Position Summary

The Technology Fellow is a twelve-month, fixed-term position in IT Operations built for someone at the start of an IT career. We are hiring for aptitude instead of experience.

The Fellow joins the IT Operations team as a full member of staff, with the same service desk rotation and the same expectations for ownership and documentation as everyone else on the team. Over the twelve months, the Fellow builds real technical depth in identity and endpoint management through a funded certification program with the study time protected on the calendar.

This is a training position with a defined end date. It is a salaried role with full benefits, not an internship and not a contract engagement.

What Makes This Different

Most entry-level IT jobs promise training and hand you a ticket queue, this one comes with training built in:

• Five certification exams paid for by the organization, on a published schedule, with exam days off

• Eight protected hours per week for study during off-rotation weeks, and two during service desk weeks

• A $6,000 training budget over the term, covering exam fees, retakes, and study materials

• Direct mentorship from the Sr. Director of Technology and experienced IT Operations Specialists

• Actual ownership of production systems from month one, supervised and scoped to what you have demonstrated

If you finish the term with us, you leave with five certifications and a year of hands-on experience in a Microsoft identity and endpoint environment.

Certification Program

Five certifications are required and run on a fixed schedule. The organization pays for all of them.

CompTIA A+ — Target: Month 4

The vendor-neutral entry-level IT certification, earned across two exams. Hardware, operating systems, networking basics, security, and troubleshooting.

MS-900 Microsoft 365 Fundamentals — Target: Month 5

Cloud concepts, the core services in the Microsoft 365 suite, licensing, and the support and compliance model.

MD-102 Endpoint Administrator Associate — Target: Month 7

Deploying and maintaining devices through Microsoft Intune and Windows Autopilot, configuration and compliance policy, application management, and endpoint monitoring.

SC-900 Security, Compliance & Identity Fundamentals — Target: Month 8

Security, compliance, and identity concepts and the Microsoft services that implement them.

SC-300 Identity & Access Administrator Associate — Target: Month 10

Managing user identities, authentication and access management, workload identities, and identity governance in Microsoft Entra ID.

Past these five, the choice is yours. If the required schedule is on track, you may propose one additional certification per quarter for funding. We will point you toward wider IT foundations such as Network+, Security+, and Project+, but the decision is yours as long as it fits the budget and does not put the required schedule at risk.

Key Responsibilities

Service Desk Operations (Rotational)

• Serve as primary service desk technician during assigned rotation periods, two weeks in every six

• Triage and resolve incoming support tickets according to SLA

• Escalate complex issues to the appropriate domain specialist

• Document solutions for the knowledge base

• Provide patient, high-quality service to staff at every level of technical skill

Identity and Access Support

• Process account lifecycle requests: creation, changes, and deprovisioning against approved requests

• Manage group membership and license assignment

• Support MFA enrollment, resets, and end-user authentication troubleshooting

• Maintain accurate records of access changes

Endpoint Support

• Enroll and provision Windows and macOS devices through Microsoft Intune, Windows Autopilot, and Apple Business Manager

• Image, stage, and deploy devices to staff

• Deploy applications from established Intune packages

• Monitor and remediate the non-compliant device queue

• Apply patches and updates on the established ring schedule

• Maintain device and asset records across the full hardware lifecycle

Documentation

• Produce documentation for resolved issues and recurring procedures

• Contribute to and maintain the knowledge base

• Keep runbooks current as processes change

Learning and Development

• Complete the certification ladder on the published schedule

• Participate in structured mentorship and regular review

• Shadow senior staff on identity policy, security, and infrastructure work

Term and Conversion

This position is a twelve-month fixed term. The end date is known at the time of hire and will be stated in the offer letter.

At the conclusion of the term, the organization may extend an offer for a permanent position if one is available and if performance warrants it. Continued employment past the twelve-month term is not guaranteed, and candidates should apply understanding that the position concludes at that point.

We would rather be direct about this in the posting than discover a misunderstanding in month eleven.

Working Conditions

• Primary work location on site at headquarters

• Rotation through service desk duty on a six-week cycle, two weeks on and four weeks off

• Physical activity required for equipment installation, staging, and maintenance

• Occasional work in server rooms, cable closets, and other technical spaces

• Occasional after-hours work for system updates, critical support, and emergency response

• Occasional work on ladders or in confined spaces may be required

Required

•  Demonstrated aptitude for learning technical systems, shown through coursework, self-directed study, personal projects, prior work, or military service

•  A troubleshooting instinct and the patience to work a problem to its root

•  Clear written and verbal communication

•  Customer service orientation, including with non-technical staff

•  Reliability and follow-through

•  Commitment to the mission of the organization

•  Legal authorization to work in the United States

Not Required

We mean this. Applicants who meet the qualifications above are encouraged to apply without any of the following:

•  A four-year degree

•  Prior professional IT experience

•  Any existing certification