Salesforce Administrator

Summary

The Salesforce Administrator supports the day-to-day operation and maintenance of the Leadership Institute's Salesforce CRM systems, with focus on the Campus Programs instance. As a full-time, in-person member of our collaborative Salesforce admin team, this role creates and manages reports, resolves issues, trains users, and ensures Salesforce success across the organization. This position works closely with other administrators and engineering staff to support the Leadership Institute mission.

Key Responsibilities

• System Administration: Manage user accounts, security settings, and system customizations; perform routine maintenance and troubleshooting.

• Reports and Analytics: Create and maintain reports and dashboards to meet business requirements; ensure data accuracy and train staff on reporting tools.

• User Support: Serve as primary point of contact for Development Salesforce users; provide training and timely resolution of issues; collaborate with other Salesforce administrators to ensure consistent support across all departments.

• Process Improvement: Identify and implement opportunities to streamline business processes.

• Data Management: Support integration between systems; manage data imports/exports; maintain data quality standards.

Qualifications

• 2+ years Salesforce Administrator experience

• Salesforce Administrator certification (or ability to obtain within 6 months)

• Strong understanding of Salesforce configuration and reporting tools

• Excellent communication and problem-solving skills

• Ability to collaborate effectively in a team environment

• Ability to understand complex business requirements and translate them into actionable work-items.

• Willing to commute on-site at our Arlington, VA location (hybrid work is available for this position)